Privacy statement

Privacy statement

We are convinced that the protection of the privacy of customers is essential and, where we process your personal data, we do this in accordance with the provisions of the General Data Protection Regulation of April 27, 2016 and of the Belgian Law of December 8, 1992 to protect privacy with regard to the processing of personal data.

This page describes the policies that are applied to the website regarding privacy and the processing of all information collected during or as a result of your visit to this website.

We therefore kindly invite you to read this privacy statement carefully and to take note of the content. Possible future adjustments cannot be ruled out. We therefore ask you to read this privacy statement regularly to stay informed of any changes.


By using our websites offered by ourselves, you accept that certain personal data is automatically collected and processed in accordance with the purposes described below.

Purpose of the processing of the personal data

When registering on this website and / or placing an order, you will be asked for a number of personal details. These personal data are necessary for the correct and smooth operation of the webshop, such as processing your order, conducting correspondence with you, The data is used to deliver the goods and services requested by you.

Thanks to this data, we can also send you information electronically about new services / products, promotions, benefits, etc.

If you do not wish to receive any publicity from us, you can always unsubscribe from the newsletter.

In addition, our web server automatically recognizes your IP address every time you visit our website.

Processing of the personal data and the persons who have access to the processed data

The information provided will be included in the files of the website. The data will only be processed to the extent that the processing is necessary for the execution of the agreement that you have concluded with RPower.

We may combine the information we have collected from you with the information we have obtained from other sources. This allows us to improve the overall accuracy and completeness of the information and to better tailor our contacts with you.

In addition, we may also collect information related to your use of our websites. For this we use various techniques, including cookies.

Legal bases for processing

The data is processed on the following legal basis:
– your permission, regarding the visit to our website.
– a contractual relationship as soon as you purchase our services / products.

If you object to the processing of your data, the agreement can no longer be executed and you can no longer use our services.

Sharing the data

We share your personal data with your consent or as needed to complete a transaction or deliver a product you have requested.

When you provide payment information to make a purchase, we will share payment information with banks and other entities that process payment transactions or provide other financial services, and to prevent fraud and reduce credit risk.

Your personal information will not be sold or sent to third parties, nor disclosed. Your data will not be passed on to organizations in countries outside the European Union.

Rpower reserves the right to use or disclose your data, when this is necessary to preserve the integrity of the website, when the law requires it, when the processing is of vital importance to you, when the processing must take place to fulfill a public interest task or when the data processing is necessary to represent a legitimate interest.

You can withdraw your consent at any time

In accordance with the General Data Protection Regulation, you have a right of access, a right to change and delete data relating to you. You also have the right to object to their processing within the limits of the law. You have the right to transfer your data to a third party.

You can exercise your rights:
• or by sending a letter to customer service, by e-mail:
• or, where appropriate, by consulting your account on our website

You also have the option to refuse the sending of information letters and other commercial information by clicking the “unsubscribe” link located on each transmission.

If you exercise the right to object to the sending of direct marketing, this only applies to the email address provided. If you receive commercial messages at multiple e-mail addresses, you must unsubscribe the same number of times. If you wish to unsubscribe by letter, you must clearly state all e-mail addresses you wish to deactivate.

Period of retention of your data

Rpower does not store your personal data longer than necessary for the purpose for which it was provided or required by law. As a general rule, we keep personal data for a maximum of 5 years after last used.

Security and confidentiality

We are committed to maintaining the confidentiality of your personal data and have taken security measures to prevent any possible loss, misuse or forgery of this personal data.

Contact details of controller and processor

Your data is processed by RPower. You can contact us at the following email address:


Cookies are small files that are temporarily stored on your hard drive via the website. These small files facilitate navigation and contribute greatly to the user-friendliness of the website. Browsing our website may result in the installation of cookies on your computer. They simplify the visit and improve the ergonomics of the dialogue.

If you wish to be notified by the browser when a cookie is being sent, you can adjust your browser settings. You can refuse the installation of these cookies on your computer, but such refusal may prevent access to certain services of the websites.

If you do not wish to receive cookies, you can choose “do not accept cookies” in your browser settings. You will then no longer receive cookies. However, this can lead to loss of functionality and loss of user-friendliness of the website.


Links to other websites

Links included on the website are for informational purposes only. Despite careful substantive control, no liability is accepted for the content of external links, nor for compliance with a privacy policy identical to that defined herein. When entering the external links, it is best to read the privacy policy of the website in question.