Return shipment

  • You are not satisfied with an item or want to exchange it.
  • You want to have an article repaired.
  • You request a warranty for an item.
  • You want to have an article re-inspected.

Which items are eligible to return?

  • Unused items that are 100% new to sell.
  • Articles in original and undamaged packaging without inscriptions and with the original price sticker.
  • Articles of which the sealing sticker has not been broken.
  • Items purchased exclusively through the webshop.
  • Electronic, mechanical items that do not have a seal sticker and items that have been specially ordered for you are NOT eligible for return.

When will a return not be accepted?

  • If 1 of the above points is not satisfactory.
  • If no approved return form is included.
  • If the item has not arrived at our address within 14 days of purchase.
  • If it is an item in sale.
  • If the item was purchased by business customers.

How to return?

  • Complete the return form completely online and send it to us. RPower sends a positive or negative confirmation.
  • You can return the item with the approved return form.
  • You can return it with DHL, bring it to a service point, ask us for your return stamp, the costs will be deducted afterwards.
  • Pack the items in an extra box so that the original packaging is not damaged. The responsibility of the return shipment lies with the customer, we are not liable for loss or damage of the shipment.
  • Make sure that the items arrive at our address within 14 days of purchase.
  • Return directly to RPower Annick Joosen, Bolksedijk 12, 2310 Rijkevorsel, Belgium. Parcels will not be picked up at other addresses!

Cost?

  • You can return the items via DHL or another shipping company.
  • Pack in an extra box to prevent transport damage, do not write any text or stick tape on the original packaging.
  • The costs of the return shipment are at the expense of the customer.
  • If you want to exchange the item, we will return the new item once free of charge.

We thank you for your trust, fill in your return form here.

Annick Joosen
Bolksedijk 12
2310 Rijkevorsel
Antwerp Belgium

Tel +32 3 314 62 82
info@rpower.be

VAT: BE 0767.164.387

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Opening hours

Monday: 09:30 - 12:00 and 13:00 - 20:00

Tuesday: 09:30 - 12:00 and 13:00 - 20:00

Wednesday: 09:30 - 12:00 and 13:00 - 20:00

Thursday: CLOSED

Friday: 09:30 - 12:00 and 13:00 - 18:00

Saturday: 09: 30 - 15: 00

Sunday: CLOSED

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